Bay Pond Shaw — Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: May 2026

1. Who We Are

Bay Pond Shaw is a private estate in the High Weald National Landscape, Cranbrook, Kent. We operate this website at baypondshaw.co.uk. For all data-related enquiries, contact us at info@baypondshaw.co.uk.

2. What Data We Collect

We collect personal data only when you voluntarily submit the contact form on this website. The data collected is:

  • First and last name
  • Email address
  • Nature of enquiry (fishing, filming, education, corporate events, or other)
  • Preferred arrival date and party size
  • Any additional information you include in your message

We do not collect payment information, government identifiers, or sensitive personal data through this website.

3. How We Use Your Data

The data you submit via the contact form is used solely to:

  • Respond to your enquiry
  • Arrange a private session or visit if agreed
  • Follow up on your enquiry where relevant

We do not use your data for marketing, profiling, or automated decision-making. We do not share your data with third parties except as required by law.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interest (responding to a direct enquiry you have initiated) and, where a booking is made, contract performance. You are under no obligation to submit your data — the contact form is entirely voluntary.

5. How Long We Retain Your Data

Enquiry data is retained for a maximum of 24 months from the date of submission, after which it is deleted. Data relating to completed bookings may be retained for up to 6 years for accounting and legal compliance purposes.

6. Cookies

This website uses only essential cookies required for WordPress to function correctly. These cookies do not track you, do not collect personal data, and do not persist beyond your browser session (except the cookie preference cookie which stores your acceptance of this notice). We do not use advertising, analytics, or third-party tracking cookies.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Rectify any inaccurate data we hold
  • Erasure of your data (the “right to be forgotten”)
  • Restrict processing of your data
  • Object to our processing of your data
  • Data portability — receive your data in a portable format

To exercise any of these rights, contact us at info@baypondshaw.co.uk. We will respond within one month.

8. How to Complain

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.

10. Contact

For any questions about this privacy policy or how we handle your data:
Bay Pond Shaw
Risden Lane, Sandhurst, Cranbrook, Kent TN18 5HP
info@baypondshaw.co.uk